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Questions about our products? Need help with your order? Want to partner with us? We’re here to help and typically respond within 24 hours.
Email us at support@drinknovi.com or give us a call at
888-867-0523.
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Frequently Asked
Questions
Getting Started
Mix one scoop (8.5g) with 12 ounces of cold water and stir until fully dissolved. Enjoy once daily. For best results, start taking novi Restore 2-3 days before beginning GLP-1 therapy and continue throughout your journey. We recommend making it part of your morning routine—mix fresh and enjoy right away for the best taste and experience.
Everyone's different. Individual results vary based on your overall diet, wellness routine, and body's unique needs. Some users report feeling more hydrated and energized shortly after starting their daily routine with Restore, while digestive comfort may improve as part of an overall wellness program with consistent use. novi Restore is designed to support your nutritional needs over time, not provide immediate effects.
Refreshing mixed berry—lightly sweet with a hint of tartness. Think electrolyte drink meets superfood smoothie, without any artificial aftertaste. Most customers find it pleasant and easy to look forward to each day.
Each container provides a 30-day supply (30 servings) when taken once daily as directed.
Absolutely. While novi Restore is formulated specifically for people on GLP-1 therapy, it's a comprehensive wellness blend that supports hydration, digestive health, and energy for anyone. Think of it as your daily nutritional insurance.
Safety & Ingredients
We recommend consulting your healthcare provider before starting any new supplement, especially if you're taking prescription medications. novi Restore is a dietary supplement designed to complement—not replace—medical guidance. If you're on anticoagulants (blood thinners), kidney disease medications, or have heart conditions, please check with your doctor first.
We strongly recommend consulting your healthcare provider before starting novi Restore, especially if you have existing medical conditions, are taking prescription medications, or are under active medical care for your GLP-1 therapy.
novi Restore uses evidence-based ingredients at clinically-supported doses, and most people tolerate it well. However, some individuals may experience mild digestive adjustment when first starting probiotics.
Please consult your healthcare provider before taking novi Restore if you're pregnant, breastfeeding, or planning to become pregnant.
No. novi Restore is:
- Vegan
- Gluten-free
- Non-GMO
- Free from all top 8 allergens (no dairy, eggs, fish, shellfish, tree nuts, peanuts, wheat, or soy)
- No artificial sweeteners
Note: Manufactured in a facility that may process other allergens, but production lines follow strict cGMP cleaning standards.
We use stevia (Rebaudioside M), a natural, plant-based sweetener with no artificial ingredients.
novi Restore is manufactured in the United States at a cGMP-certified, FDA-registered facility in the United States
Yes. Every batch undergoes third-party testing for identity, purity, potency, microbes, and heavy metals. Certificates of Analysis (COAs) are available upon request—just email support@drinknovi.com.
Orders & Shipping
Choose your delivery frequency when you order:
- Monthly subscription: $47.95/month (one bottle shipped every 30 days)
- 3-month prepay: $44.95/month ($134.85 total, billed every 3 months)
- 6-month prepay: $41.67/month ($249.42 total, billed every 6 months)
You'll receive automatic shipments based on your chosen frequency. Your card is charged immediately at checkout, then on each renewal date. You'll get a reminder email 3 days before each charge.
Yes! Expedited options are available at checkout (usually 2-day delivery). Cost is calculated in real-time based on your location.
Not yet—we currently ship within the United States only. International expansion isn't scheduled at this time, but we'll announce it when available.
Contact us at support@drinknovi.com within 7 days of delivery with photos, and we'll send a replacement right away at no cost to you.
Yes! You'll receive a tracking link via email as soon as your order ships.
Returns & Policies
We offer a 30-day money-back guarantee from the date of delivery. If you're not satisfied—even if you've opened and used the product—contact us at support@drinknovi.com for a full refund. You don't need to return the product.
Email support@drinknovi.com with your order number. We'll confirm your refund, which typically processes within 5-7 business days.
Yes! novi Restore qualifies as an FSA/HSA-eligible expense. We automatically email itemized receipts, or you can request one anytime for reimbursement purposes.
No, novi Restore is not covered by insurance. It's a dietary supplement, not a prescription medication. However, many customers use FSA/HSA funds to purchase it.
Subscriptions
Orders typically ship within 1-2 business days. Standard delivery takes 3-5 business days within the U.S. You'll receive tracking information via email once your order ships.
Yes—anytime! Manage your subscription through your account portal or email support@drinknovi.com. Changes must be made at least 48 hours before your next shipment date. There's no long-term commitment—cancel after your first order if you'd like.
Absolutely. Log into your account portal to switch between monthly, 3-month, or 6-month options anytime. Changes take effect on your next billing cycle.
Your card is charged immediately when you place your order, then automatically on each renewal date based on your subscription frequency. We'll send a reminder email 3 days before charging your card.
Log into your account portal and update your information under "Account Settings." Changes take effect immediately for future orders. You can also email support@drinknovi.com for help.
Prepaid subscriptions are non-refundable, but you can pause or cancel future renewals anytime. If you prepaid for 6 months and want to return unused bottles, we can't offer a prorated refund—the discount was applied to the full commitment.
For Healthcare Partners
Yes! We offer a wholesale program for clinics, wellness centers, telehealth platforms, and retailers. For pricing, minimum order quantities, and partnership details, please contact us at partnerships@drinknovi.com.
Absolutely. We work with GLP-1 prescribers, clinics, pharmacies, and CDOs (Care Delivery Organizations) to support patients. Reach out to partnerships@drinknovi.com to learn about our healthcare partner program.
Yes—corporate and employer wellness programs can order in bulk. Contact us directly at partnerships@drinknovi.com for a custom quote.
Account & Website
No—guest checkout is available. However, creating an account makes it easier to track orders, manage subscriptions, and reorder quickly.
Click "Forgot Password" on the login page, and we'll send you a reset link via email.
We accept:
- Credit and debit cards (Visa, Mastercard, Amex, Discover)
- Apple Pay
- Google Pay
- Shop Pay
- PayPal
Product Details
Absolutely! While we recommend mixing with 12oz of cold water for the classic experience, many customers get creative. novi Restore works beautifully in:
- Smoothies for a nutrient-packed boost
- Bowls (smoothie bowls, yogurt bowls, overnight oats)
- Mocktails for a refreshing twist
- Sparkling water
- Juice
- Your favorite electrolyte drink
Want inspiration? Check out our complete recipe guide for delicious ways to make novi Restore part of your daily routine. Experiment and find what works best for you!
For the best taste and experience, we recommend mixing and enjoying immediately. However, if you prefer to prep ahead, you can mix it and refrigerate—just give it a shake before drinking.
Store at room temperature in a cool, dry place. Keep the container tightly sealed and away from heat or direct sunlight. No refrigeration needed.
novi Restore has a 24-month shelf life from the manufacturing date. The expiration date is printed on each container.
We formulate for one scoop daily. Taking more isn't recommended unless advised by your healthcare provider.
20 calories per serving (one scoop).
General Questions
novi Restore is the first supplement purpose-built for people on GLP-1 therapy. Here's what sets us apart:
- Pharmacist-formulated with clinical expertise
- Evidence-based ingredients targeting nausea, fatigue, headaches, and digestive discomfort
- Comprehensive formula—replaces 5+ separate supplements
- Clean & transparent—vegan, gluten-free, no artificial ingredients
Manufactured in the U.S. in a cGMP-certified facility
novi was co-founded by a clinical pharmacist who experienced GLP-1 side effects firsthand. We built novi to help patients stay on therapy and feel their best through science-driven nutritional support—because better adherence leads to better outcomes.
Yes! We're currently evaluating new flavors of novi Restore based on customer feedback. We also plan to offer additional products designed to support the complete wellness journey for GLP-1 patients. Join our email list to be the first to know when new flavors and products launch.
Not yet, but we're working on a referral program! Join our email list to be the first to know when it launches.
Not currently—gift subscriptions aren't available yet. However, you can purchase a one-time order as a gift. We'll announce gifting options when they're ready.
Yes! novi Restore is in stock and shipping now. Orders placed before 12pm PST ship the same business day.
Email us at support@drinknovi.com. Our team is available Monday through Friday during business hours (PST), and we typically respond within 24 hours. You can also call us toll free at 1 888-867-0523.
